SUPPORT

DijlaNet Customer Support

DijlaNet is the only countrywide communications provider in Iraq with 24/7 Network Operations Center (NOC) monitoring and on the ground customer/tech support in every part of Iraq. Our NOCs are located in Baghdad and outside of Iraq.

We are a "Red Zone" company. If we cannot resolve a tech issue remotely, our experienced satellite and/or network techs will travel to your site to troubleshoot and resolve the issue, no matter where in Iraq it is located.

DijlaNet's NOC takes a proactive approach to network monitoring, often notifying our customers of a power outage or other issue before the customer contacts us. Customers have many options for contacting DijlaNet for customer support, including live chat, telephone and email.

DijlaNet immediately registers and tracks all support issues in our sophisticated support trouble ticketing system. Our trouble ticket system enables our customers to follow their ticket and obtain updates until resolved.

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